退款政策
Last updated: June 29, 2026
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at supportbaylain@gmail.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at supportbaylain@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.
International & Multi-Currency Refunds
Important Notice for International Orders: If your order was placed in a different currency than your original payment method, your refund may be subject to currency conversion fees and payment processor commissions.
Refund Fees & Charges: Please note that the following fees may be deducted from your refund:
- Payment Processing Fee: 3.7% of the product value (restocking and processing)
- Currency Conversion Fee: 2-3% (applied by your payment processor when converting between currencies)
- International Transfer Fee: Up to 1-2% (for cross-border refunds)
Example: If you paid $189.99 USD and are being refunded in EUR, your refund may be reduced by approximately €10-15 due to conversion and processing fees.
How to Request a Full Refund Without Currency Conversion Fees
To avoid currency conversion losses, we offer the following options:
- Option 1: Store Credit - Receive 100% as store credit (no fees deducted) to purchase any item from Baylain
- Option 2: Manual Refund Adjustment - Contact us at after you receive your refund, and we will manually issue an adjustment to cover conversion fees
- Option 3: Original Currency Refund - If possible, we can process your refund in your original payment currency to minimize conversion losses
Processing Time: After approval, your refund will be initiated within 7 business days. Additional time may be required (5-10 business days) for your bank or payment processor to post the funds to your account.
Tracking Your Refund: If more than 15 business days have passed since we approved your return and you haven't received your funds, please contact us at supportbaylain@gmail.com with your order number and we'll investigate immediately.
Contact
Baylain · Carrer Castellar 9, GI, 17490, Spain · supportbaylain@gmail.com